Dear Guest,

Thank you for your feed back, it is very important for us.
We are so glad that you appreciated our Hotel and our position. I agree with you that we are very well located near train station and city center, so it is very confortable for our guests who visit us for business or vacations.

We still at the service of all our guests to make their experience particular and extremeley satisfying.
We hope see you soon to profit also at our pleasant wellness area.

Kind Regards
Achraf - Reception

Dear Client,

Thank you for your comment.

We are really sorry that you did not try our wellness area.
We have a swimming pool, Sauna and Hammam and we are sure that this experience is so pleasant to try.

Please do not hesitate to come back.

Kind Regards
Achraf - Reception

Dear customer,

Thank you very much for your kind comments. We are delighted to hear that you enjoyed the comfort of your room, the beautiful decor, as well as our excellent breakfast buffet. It is a joy to know that our recent renovations have helped make your experience enjoyable with brand new facilities.
We are sorry for the inconvenience concerning the parking. We understand that this may cause concern, especially when there are no spaces available immediately. Know that if you want to come back to our establishment, do not hesitate to ask our team, the car parks not far from the hotel, there is one, especially behind the establishment next to a park called "Le champ de Juillet".

We hope to see you again very soon in the Brit Hotel Limoges Centre Gare.

Kind regards.
Noëlline
The reception

Dear Guest,

We are delighted to hear that you enjoyed the warm welcome from our staff and your experience at the SPA.

However, we would like to clarify that at the time of your booking, you had initially booked a standard room, and we had the pleasure of upgrading you to a Comfort room which are our intermediate rooms and not a Privilege room. That's why it wasn't as spacious.

We regret that the room did not fully meet your expectations in terms of temperature. If you had informed us of this concern during your stay, we could have taken the necessary steps to offer you a more comfortable room. Your satisfaction remains our priority, and we hope to have the opportunity to welcome you again for an experience more in line with your expectations.

Yours sincerely
Noëlline
Reception

Dear guest,

We are delighted to learn that your stay was perfect! Thank you very much for your positive feedback. We hope to have the pleasure of welcoming you again very soon for an equally enjoyable experience.

Best regards,
Emeline Director

Dear Mr Chinn,
What a lovely comment. We sincerly appreciate your visit to our establishment, and we would be delighted to welcome you again in Limoges or any of our other hotels within the group in the near future. Your ongoing support is essential to our success and we look forward to serving you with the same dedication in the future. Thank you for being a part of our extended family.
Best Regards, Tiffany, Executive assistant.

Dear Mr. Mackenzie,
Thank you for your really positive feedback, and we look forward to welcoming you back. It's wonderful to hear that you found our hotel excellent, and we are grateful for your kind words about our staff members.
We hope to have the pleasure of hosting you again in the future.
Kind regards, Tiffany, Executive assistant

Bonjour,
Tout simplement merci pour l'attention portée à mon équipe et votre retour plus que positif. Je suis ravie de lire que vous avez apprécié notre accueil.
A très bientôt au Brit Hotel Limoges Centre Gare, Hôtel et Spa ! Bien cordialement, Emeline, Directrice

Bonjour,
Nous sommes désolés d'apprendre que vous n'avez pas apprécié votre expérience avec notre établissement.
Nous avons pourtant rénovés il y a seulement quelques mois l'intégralité de nos chambres. De plus, lors de votre séjour, vous occupiez une chambre standard, qui sont nos plus petites chambres avec une superficie d'environ 13m2. Nous disposons de catégories de chambres plus spacieuses, nos chambres conforts et privilèges qui pourraient probablement mieux correspondre à vos besoins lors d'un prochain séjour.

En ce qui concerne votre remarque sur le personnel, la personne qui était présente est une personne qui a toute notre confiance et je vous assure qu'elle aime son métier (l'hôtellerie est surtout un univers de passion ;))
Actuellement, notre établissement est en cours de classification. La taxe de séjour est donc pour le moment non fixe et représente 3% du prix de la chambre. Malheureusement, sur certains sites de réservation, celle-ci est mal calculée lors de votre réservation ce qui explique que vous ayez dû payer + cher lors de votre check out. Nous nous en excusons mais n'avons pas la main dessus de notre côté.

En espérant vous revoir à nouveau lors d'un prochain séjour.

Bien Cordialement, Emeline Directrice

Bonjour,
Toute notre équipe tient à vous remercier pour ce beau retour qui valorise le travail de notre équipe.
Ce fut un plaisir de vous accompagner dans vos séjours à Limoges, ville de la Porcelaine.
A bientôt,
L'équipe de Brit Hotel Limoges Centre Gare

Bonjour,
Toute notre équipe tient à vous remercier pour ce beau retour qui valorise le travail de notre équipe.
Ce fut un plaisir de vous accompagner dans vos séjours à Limoges, ville de la Porcelaine.
Afin de clarifier votre remarque, notre buffet petit déjeuner dispose d'un choix varié de produits locaux que nous proposons sur celui ci (pains, confitures, miels, céréales, granola, yaourts, fromages, jus de fruits, œufs à la coque), de plats chauds (œufs brouillés maison, bacon) du salés avec un jambon Serrano, charcuteries variés)...
Au plaisir de vous revoir.
L'équipe de Brit Hotel Limoges Centre Gare